Security and Protection
New Enhanced Security Features for Home Banking
At American First we’re dedicated to keeping your personal information secure. Recently we added a new security feature called Enhanced Login Security to home banking and bill pay. This new technology will help protect your account.
Along with your User ID and Password there will be additional authentication factors which will provide an additional layer of security.
Click here for more information.
Security Notice - Don't get "phished"
Please beware of "phishing" e-mail scams that ask you to verify personal information such as your Visa account number, American First account numbers and PINs. To make it look legitimate, the fraudulent e-mail may contain a link that takes you to a familiar-looking website where you are prompted to enter your account numbers. BUT it is a fake website.
Remember, we will NEVER contact you to request your personal account information. These requests are fraudulent and should be reported immediately.
Forward any suspicious e-mail to contactus@amerfirst.org. Or if you did respond to such an e-mail and provided any confidential account information, please contact us immediately.
Be assured that American First Credit Union has multiple safeguards in place to protect you from credit card and e-mail fraud schemes. But new scams are constantly surfacing and you need to be alert to questionable requests for personal account information, particularly over the Internet.
For more information, including how to file a report of this crime, go to http://www.cybercrime.gov.
To keep up with the latest alerts, visit the Federal Trade Commission website at http://www.onguardonline.com.
Zero Liability
When you use Home Banking, you can be confident that your online accounts are fully protected and 100% insured. We guarantee zero liability for any funds improperly removed from your account via Home Banking, including Bill Pay, subject to your responsibility described below.
This includes funds removed from any of your online accounts as a result of:
- Online theft of your account number or password
- Unauthorized online removal of funds from your accounts
Information Security
Safeguarding your information is our highest priority. All personal information requested or displayed on our website is encrypted to prevent unauthorized access to data. Our Hacker-Safe security system is checked and certified daily.
Your Responsibilities
As explained in the Home Banking Agreement, you are responsible for keeping your online password, account numbers, personal identification information and other account data confidential.
- Review account statements regularly and report any suspected unauthorized activity immediately by calling 800/ 290-1112.
- Protect your Account Number and Password. If you share this information with someone, all transactions they initiate with the information are considered authorized by you, even transactions you did not intend for them to make.
- Do not leave your computer unattended during a Home Banking session. In addition, always remember to "Sign Off" at the end of each session and close your browser window.
- If you suspect that someone else has your password or personal information, call 800/ 290-1112 immediately.
Please keep in mind that although multiple safeguards are in place to protect your online banking security, we cannot be responsible for Member errors or negligent use of Home Banking services.
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