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Fraud Protection Center

Your security is important to us. Here are some ways to protect your account. 

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Ways to Protect Your Account

  • Set Fraud Alerts with all credit bureaus – Experian, Equifax, and
  • Use other ID Monitoring Services such as Lifelock, Identity Guard
  • Register your card on our CardValet, which provides fraud
    protection with real-time alerts. Sign-up here.

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Protecting Your Password

  • Make a strong password - words that are mixed with letters, numbers, and special characters (such as Chocol8+, sk8erPark, @lov3Family), the longer the better, use capital and lower case letters, use a special character
  • Do not use personal information in your password such as your birthday, place you live, or name
  • Do not share your password and don't use the same password for different sites or multiple accounts 
  • Change your password regularly, especially if any accounts or email accounts have been compromised
  • Do not save passwords in your devices. If you lose your device and your password is saved, change your password immediately.
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Preventing Online and Mobile Fraud 

  • Make sure to have anti-virus software installed on your computer
  • Be careful of downloads from unfamiliar and suspicious websites and email. 
  • Make sure you are visiting our secure site. Look for a green lock icon in the address bar.
  • Always log out of the mobile application or online banking when you are not using it 
  • Do not share your device, especially when you are automatically logged on to your email or bank account
  • Phishing & Spoofing: tricks to get sensitive financial information to a cyber crook
  • Never provide personal information. We will never ask you to input personal information of any kind to verify an account or to confirm information due to system upgrades/maintenance through email, mail, or by phone
  • Public Computers
    • Do not save your login credentials (email, banking, social media, etc.) in any public computer
    • Be aware of your surroundings and keep an eye out for people trying to look on your screen
    • Never leave the computer unattended while logged into your accounts
    • Do not enter any sensitive information in the public computer
    • Erase your tracks - delete your browsing history, delete any temporary internet files, delete cookies 
    • Register your cards with CardValet for alerts. 
a man receiving a phone call

Being Aware of Phone, Email, and Mail Fraud 

  • Never provide any account, Social Security, or credit card numbers to anyone who calls you.
  • Never click on the link given in an email or text message that suggests huge consequences if you do not provide the personal information requested in the email.
  • Always shred your mail with sensitive information
  • Do not fall for email or mail fraud that ask for your card/account information to pay fees for a prize, phony credit card offers, advance fee loan schemes, and more. 
  • Never provide personal information. We will never ask you to input personal information of any kind to verify an account or to confirm information due to system upgrades/maintenance through email, mail, or by phone.
a hand inserting a debit card on atm slot

Avoiding ATM & Card Compromises

  • Cover your hand and pin pad while entering your PIN number at any pin pad
  • Be aware and alert of your surroundings when you approach the ATM. Use other ATMs if the environment is not safe.
  • Count your cash withdrawals later at a safer environment 
  • When using a drive-thru ATM, keep all your doors locked, windows closed, and the engine running
  • If the card slot or pin pad look tampered - do not use the ATM or pin pad

Steps to take after Fraud is Detected

If you feel that you've become a victim of fraud or identity theft, please act immediately in order to minimize the fraudulent activities in your account(s). 

  • Report the identity theft to us at 800.290.1112
  • Cancel your card(s) to prevent further fraud transactions 
  • Balance your account for accuracy
  • Call the three major bureaus and ask for a "fraud alert" to be placed on your credit
    • -   Experian: (888) 397-3742
    • -   Equifax: (800) 525-6285
    • -   TransUnion: (800) 680-7289
  • Order copies of your credit report from the credit bureaus listed above and check if there are any new accounts that were opened without your knowledge
  • File a report to Federal Trade Commission (FTC)
  • File a police report and send a copy to your creditors

Need help with your account?

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