Fraud Protection and cyber security data cells meshed together

Fraud Protection Center

Your security is important to us. Here are some ways to protect your account. 

A padlock with the word password written on it

Protecting Your Password

  • Make a strong password - words that are mixed with letters, numbers, and special characters (such as Chocol8+, sk8erPark, @lov3Family), the longer the better, use capital and lower case letters, use a special character
  • Do not use personal information in your password such as your birthday, place you live, or name
  • Do not share your password and don't use the same password for different sites or multiple accounts 
  • Change your password regularly, especially if any accounts or email accounts have been compromised
  • Do not save passwords in your devices. If you lose your device and your password is saved, change your password immediately.
laptop with data numbers flying out of the screen and includes a shield symbol

Preventing Online and Mobile Fraud 

  • Make sure to have anti-virus software installed on your computer
  • Be careful of downloads from unfamiliar and suspicious websites and email. 
  • Make sure you are visiting our secure site. Look for a green lock icon in the address bar.
  • Always log out of the mobile application or online banking when you are not using it 
  • Do not share your device, especially when you are automatically logged on to your email or bank account
  • Phishing & Spoofing: tricks to get sensitive financial information to a cyber crook
    • Never provide personal information. We will never ask you to input personal information of any kind to verify an account or to confirm information due to system upgrades/maintenance through email, mail, or by phone
  • Public Computers
  • Do not save your login credentials (email, banking, social media, etc.) in any public computer
  • Be aware of your surroundings and keep an eye out for people trying to look on your screen
  • Never leave the computer unattended while logged into your accounts
  • Do not enter any sensitive information in the public computer
  • Erase your tracks - delete your browsing history, delete any temporary internet files, delete cookies 
  • Register your cards with CardValet for alerts. 
a man receiving a phone call

Being Aware of Phone, Email, and Mail Fraud 

  • Never provide any account, Social Security, or credit card numbers to anyone who calls you.
  • Never click on the link given in an email or text message that suggests huge consequences if you do not provide the personal information requested in the email.
  • Always shred your mail with sensitive information
  • Do not fall for email or mail fraud that ask for your card/account information to pay fees for a prize, phony credit card offers, advance fee loan schemes, and more. 
  • Never provide personal information. We will never ask you to input personal information of any kind to verify an account or to confirm information due to system upgrades/maintenance through email, mail, or by phone.
a hand inserting a debit card on atm slot

Avoiding ATM & Card Compromises

  • Cover your hand and pin pad while entering your PIN number at any pin pad
  • Be aware and alert of your surroundings when you approach the ATM. Use other ATMs if the environment is not safe.
  • Count your cash withdrawals later at a safer environment 
  • When using a drive-thru ATM, keep all your doors locked, windows closed, and the engine running
  • If the card slot or pin pad look tampered - do not use the ATM or pin pad

Steps to take after Fraud is Detected

If you feel that you've become a victim of fraud or identity theft, please act immediately in order to minimize the fraudulent activities in your account(s). 

  • Report the identity theft to us at 800.290.1112
  • Cancel your card(s) to prevent further fraud transactions 
  • Balance your account for accuracy
  • Call the three major bureaus and ask for a "fraud alert" to be placed on your credit
  •           -   Experian: (888) 397-3742
              -   Equifax: (800) 525-6285
              -   TransUnion: (800) 680-7289
  • Order copies of your credit report from the credit bureaus listed above and check if there are any new accounts that were opened without your knowledge
  • File a report to Federal Trade Commission (FTC)
  • File a police report and send a copy to your creditors

Need Help With e-Statements?

Call Us
800.290.1112
E-Mail Us Locate a Branch