Privacy

As financial services professionals entrusted with sensitive financial information, American First Credit Union respects the privacy of our Members and is committed to maintaining the confidentiality of each Member's financial records consistent with state and federal laws. We are committed to Member confidence and trust, and accordingly maintain the following privacy policy to protect personal information that Members provide online.

Guidelines for Collection and Storage of Member Information

As a general rule, American First does not automatically collect personal information. The submission of personal information is initiated by the website visitor. We limit the amount and type of information we collect and retain that which is required to establish and manage your account, understand your needs and provide services, offer new products and services, and comply with legal and regulatory requirements. It is our policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location is accessible only by designated staff, and is used only for the purposes for which you provide the information.

American First Credit Union does use cookies to enhance our Members' online experience. For certain applications, such as Online Banking, cookies are a requirement because they help protect the privacy of a Member's transactions by, for example, automatically terminating the online session if the Member forgets to log out.

Cookies cannot be used to capture your e-mail address, obtain data from your hard drive or gain confidential or sensitive information about you. Additionally, cookies cannot be read by a website other than the one that set the cookie. Some websites, however, use cookies to obtain information from your browser. You can set your browser to notify you before accepting a cookie or restrict the use of cookies. For more information on cookies and how to manage them, check out www.microsoft.com.

Our website tracks information about the visits to our website. For example, we compile statistics that show the daily number of visitors to our site, the daily requests we receive for particular files on our website, and what countries those requests come from. These aggregated statistics are used internally to better provide services and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Employees Are Responsible For Protecting Member Information

American First Credit Union limits employee access to Member information to those employees with a legitimate business need for the information. Employees are educated so that they understand the importance of Member confidentiality. Appropriate disciplinary policies help to enforce privacy responsibilities.

We Strive to Ensure Our Member Records are Accurate

We have internal controls and procedures designed to keep and report Member information as accurately and completely as possible. We have procedures in place for timely correction of inaccurate information. We respond promptly when a Member tells us his or her information is not accurate.

American First Limits Disclosure of Member Information

We do not disclose Member information unless:

  • We need to conduct a business transaction; such as responding to requests for verification of account status, transferring Member accounts, sharing information with credit reporting agencies.
  • We suspect fraud or are otherwise required or permitted to do so by law or regulation.
  • A Member requests or gives us permission to disclose the information.
  • We want to provide products or services we believe may be of interest to our Members. Those companies outside American First that we select to offer services or products to our Members must agree to respect the privacy of our member information.
Links

Our website may contain links to other sites. Please note that the privacy policy at these other sites may be different from ours.

We Respect Your Solicitation Preferences

We honor our Members' requests to be excluded from marketing solicitations. If Members prefer to be excluded from all marketing solicitations, they can do so by contacting American First Credit Union in writing to 700 N. Harbor Blvd., La Habra, CA 90631, calling 800.290.1112 or sending an e-mail.*

*Due to the non-secure nature of e-mail transmissions, we caution you to use discretion in communicating sensitive personal information to us via e-mail. Instead, we encourage you to use our secure web chat during regular business hours to transmit personal information. Just look for the 'Live Chat' icon in the blue box below. To send secure e-mail messages to American First use our Secure Support Center e-mail link from within Online Banking. This service allows you to login and review your messages online.

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