Your security is important to us

Please be cautious of potential fraud. We will NEVER ask you for sensitive personal identification information via email, phone, or social media unless you contact us. If you suspect fraud, please notify us right away at 800-290-1112.

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Security Tips

Security Advisories

  • We have recently been made aware of a new caller ID spoofing scam impacting our members. Please stay alert and avoid becoming a victim of this scam. This scam involves fraudsters pretending to be calling from your financial institution by manipulating the Caller ID (or spoofing). They may say that there has been a breach in your account and ask for online banking credentials or other Personally Identifiable Information (PII).
  • Fraudsters have become increasingly adept at getting cardholders to share the information they need to commit fraud by posing as financial institution call center agents, or by sending text messages that look like they are coming from your institution, warning of suspicious transaction activities. If at any point you (a cardholder) is uncertain about questions being asked or the call itself, hang up and call us immediately.
  • Regularly check your account(s) online for suspicious transactions, but especially if you are unsure about a call or text message you’ve received.
  • American First will NEVER ask you for sensitive personal identification information (PII) via email, phone, or social media. If you suspect fraud or spam, please notify us right away at 800-290-1112. 

Tips to Protect Your Account

  • Register your card(s) on the free CardValet® App, which provides fraud protection with real-time alerts.
  • Set fraud alerts with all credit bureaus.
  • Keep software up-to-date. Turn on automatic updates for your operating system. Use web browsers such as Chrome, Edge, Safari, or Firefox that receive frequent and automatic security updates.
  • Other recommended ID monitoring services include Lifelock and Identity Guard.

Protecting Your Passwords

  • Create a strong password. Mix capital and lowercase letters, numbers, and special characters (12 characters or more is recommended).
  • Do not use personal information in your password such as your name, birth date, or address.
  • Do not share your password.
  • Try not to use the same password for multiple sites.
  • Change your password regularly, especially if any of your accounts have been compromised.
  • Keep sensitive data off your workstation, laptop, or mobile device. If your device has been compromised, change your password immediately.

Phone and Mail Security

  • Never provide personal information (account numbers, SSN, credit card numbers). We will never ask you to verify an account or personal information unless you contact us.
  • Always shred your mail with sensitive information.
  • Do not fall victim to email or mail fraud that ask for your card/account information to pay fees for a prize, phony credit card offers, advance fee loan schemes, and more. 

Avoiding ATM & Card Compromises

  • Cover the pin pad with your hand while entering your PIN number.
  • Be aware and alert of your surroundings when you approach the ATM. Use another ATM if the environment is not safe.
  • Do not immediately count your cash withdrawal. Do so later in a safer environment.
  • When using a drive-thru ATM, keep all your doors locked, windows closed, and the engine running.
  • If the card slot or pin pad looks tampered — do not use.

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