Scheduled Maintenance Downtime

Moneyline and Branch ATMs will be unavailable from 10:00pm on Wednesday, 8/12 until 4:00am on Thursday, 8/13. We apologize for the inconvenience and appreciate your patience. For 24/7 assistance, call us at 800.290.1112.

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Security Tips

Tips to Protect Your Account

  • Register your card(s) on the free CardValet® App, which provides fraud protection with real-time alerts.
  • Set fraud alerts with all credit bureaus.
  • Keep software up-to-date. Turn on automatic updates for your operating system. Use web browsers such as Chrome, Edge, Safari, or Firefox that receive frequent and automatic security updates.
  • Other recommended ID monitoring services include Lifelock and Identity Guard.

Protecting Your Passwords

  • Create a strong password. Mix capital and lowercase letters, numbers, and special characters (12 characters or more is recommended).
  • Do not use personal information in your password such as your name, birth date, or address.
  • Do not share your password.
  • Try not to use the same password for multiple sites.
  • Change your password regularly, especially if any of your accounts have been compromised.
  • Keep sensitive data off your workstation, laptop, or mobile device. If your device has been compromised, change your password immediately.

Phone and Mail Security

  • Never provide personal information (account numbers, SSN, credit card numbers). We will never ask you to verify an account or personal information unless you contact us.
  • Always shred your mail with sensitive information.
  • Do not fall victim to email or mail fraud that ask for your card/account information to pay fees for a prize, phony credit card offers, advance fee loan schemes, and more. 

Avoiding ATM & Card Compromises

  • Cover the pin pad with your hand while entering your PIN number.
  • Be aware and alert of your surroundings when you approach the ATM. Use another ATM if the environment is not safe.
  • Do not immediately count your cash withdrawal. Do so later in a safer environment.
  • When using a drive-thru ATM, keep all your doors locked, windows closed, and the engine running.
  • If the card slot or pin pad looks tampered — do not use.

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