Come Grow With Us

A Rewarding Career 

Join Our Team


 

 
American First is looking for dynamic individuals who are passionate, motivated, and energetic team players. We want to support your career goals by giving you the opportunity to provide consultative service in a people-focused environment. We aim to show our members a different kind of financial services company. Our values, culture, and people are what determine the success of our associates as well as our Credit Union. We are an equal opportunity employer.

If you are interested in a rewarding career, complete an employment application and email to our Human Resources department at hr@amerfirst.org

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Current Open Positions

All positions report to the La Habra Corporate Headquarters unless otherwise noted.

Administrative/Operations
Database AdministratorDatabase Administrator
As a Database Administrator, you can look forward to being responsible for designing and maintaining enterprise wide databases that will interact with Core Legacy system as well as various 3rd party applications. The Database Administrator will contribute to the overall engineering, design, build, and high level support of all existing and new Microsoft SQL Server systems (ver. 2000-2014). Data integrity, backup, security, and troubleshooting are critical parts of this position.

A few of the key functions are:
  • Design and administer SQL databases and servers, keeping a balance between data usability, and efficiency where appropriate
  • Work with Network Operations to manage database backups, control database growth, data archival, and purging of data from databases as dictated by policy
  • Ensure integrity of Databases and tables via verification and audit assistance
  • Develop processes utilizing SSIS that will extract and transform data from various operational systems and load into a Data Warehouse
  • Develop written documentation of databases and processes as they are developed
  • Assists the Business Intelligence department in locating and efficiently querying data for reporting purposes
  • Work with outside vendors to provide data extracts from, and facilitate data imports to, in-house databases as required
Our ideal candidate will have the following qualifications:
  • Bachelor’s Degree in Computer Science or equivalent from technical school; or minimum two years related experience and/or training. Previous experience in a Credit Union or other financial institution preferred
  • Advanced knowledge of Microsoft SQL Server installation, configuration, maintenance, and administration
  • Ability to maintain the integrity of, and transfer data between, Microsoft SQL Servers, including disaster recovery and database maintenance
  • Knowledge of industry-standard Microsoft SQL database tuning principles and procedures
  • Knowledge of SQL Server Integration Services (SSIS) required
  • Knowledge of programming and system analysis principles and procedures
  • Knowledge of procedures for file exchanges between PCs and host systems
  • Ability to document or flow chart databases, processes, and code for documentation purposes
  • Experience with Sedona CRM/Prism Analytics
  • Ability to work with cross-functional project teams and to manage multiple projects simultaneously
  • Great interpersonal skills which includes the ability to effectively communicate with management and other staff regarding projects and deadlines
  • Microsoft Certified Solutions Associate in SQL a plus
  • Basic knowledge of Windows Server and Active Directory a plus
  • Familiarity with internet FTP/HTTP protocols a plus
  • Knowledge of HP Eloquence and SQL/R and Fiserv Spectrum a plus

Member Service
Branch Supervisor and TrainerBranch Supervisor and Trainer

Position is responsible for supporting the Member Service Center (Branch) Managers by supervising the Member Service Center Associates to ensure all policies and procedures in relation to operations are being followed. Position is responsible for providing credit union products and services to new and existing Members and achieving Member Service Center sales goals. Under limited supervision, this position will take a lead role responding to escalated member questions and concerns and assist the Member Service Center management with the supervision, training and guidance of staff involved in the member services function. The Supervisor will have a working knowledge of lending, new accounts and teller operations and responsible for supervising the Member Service Center in the absence of the Member Service Center Manager. In addition, this position is responsible for conducting training on- and off-site to both general associate and management groups.

Our ideal candidate will have the following qualifications:
  • Bachelor’s degree or three to five years experience in a sales and service environment including supervising financial operations
  • Knowledge of financial products/services including Individual Retirement Account (IRA) and Business Accounts
  • Experience in sales techniques, training, motivating, coaching, leading, and planning
  • Ability to organize tasks and develop plans within time and resource constraints
  • Ability to use sound judgment and reasoning to problem solving
  • Ability to communicate effectively across all levels of the Credit Union and Member service advisory skills
  • Notary License (or willingness to obtain) required
  • Proficient computer skills with working knowledge of word processing and spreadsheet software
  • Knowledge of Federal Regulations to include comprehensive understanding of Bank Secrecy Act, CTR, SARs procedures and forms
  • Current driver’s license, safe driving record, proof of insurance, and is able to provide own transportation and travel locally
Member Service Representative –Call CenterMember Service Representative –Call Center

Part Time (30 hours a week)
Shift: Mon-Fri 12:10 pm-6:10 pm
This position will provide caring, extraordinary service over the phone to members and people interested in opening an account or applying for a loan by phone. Most successful candidates are energetic and able to work in a needs-based sales environment, are empathetic, and love to find solutions for our members. Working in a collaborative team, will offer exceptional member service while performing transactions such as receiving and disbursing funds, posting deposits, loan payments and processing withdrawals as well as producing a qualified referrals uncovered in member conversations.

Our ideal candidate will have the following qualifications:
  • Recent customer service/sales experience within a call center.
  • Recent credit union or banking experience preferred.
  • One year experience in a sales environment; financial industry preferred.
  • Excellent communication and Member service advisory skills.
Director of Member ExperienceDirector of Member Experience

As our Director of Members Experience, we are looking for someone to enhance our already great work environment – someone who loves working as a team, possesses a “can do” attitude, works hard, and has fun while doing so. We are a people business and you must be customer service minded. One of your key roles is to provide organizational leadership to our branches and call center teams by working collaboratively with our managers to deliver excellent service. Other responsibilities include being involved in diverse disciplines such as marketing, sales, member related technology, training, compliance and business analytics. You’ll have a finger on the pulse of our members to know how American First can best serve them. Reporting to the CEO, you must be an exceptional leader with a passion to serve and have a keen understanding of day-to-day operations as well as a grasp of the broader vision and goals of the credit union. Developing action plans, tracking results and reporting progress will be key metrics. Determination and resilience are needed to steer us to a higher level of success. We seek a motivational leader with business savvy and equipped to build high performance teams.

Our ideal candidate will have the following qualifications:
  • Bachelor’s Degree (in business management preferred)
  • At least five years equivalent experience in a similar position
  • Strong analytical and problem solving skills are a must
  • Ability to process and communicate important data points and take or plan appropriate action
  • Possess the intellect and drive to seize on opportunities and turn ideas into reality
  • Willingness to change the status quo for the sake of our members
  • Proven experience in sales techniques, training, motivating, coaching, leading, planning and building an effective team that is committed to organizational goals
  • Capable of staying focused and composed despite unexpected interruptions
  • Have an understanding of branch and call center operations at a bank or credit union
  • Excellent interpersonal, written and verbal communication skills
Member Services SpecialistMember Services Specialist

As a Member Service Specialist, you can look forward to providing Member Support Service duties with an emphasis on Member account administration and support; including account transactions received by mail or fax, new account opening, check exceptions and remote deposit capture processing. This position is also responsible for answering a limited number of internal and external Member calls and appropriately handling service requests in a timely manner through all delivery channels.

Our ideal candidate will have the following qualifications:
  • Minimum of one year experience in a financial institution back office operations environment or equivalent experience
  • Excellent communication (verbal and written) – expresses ideas clearly in writing and verbally
  • Working knowledge of applicable financial institution federal regulations
  • Ability to analyze situations, identifies and defines problems, properly selects and analyzes relevant facts to reach sound conclusions
  • Detail oriented with strong organizational skills and appropriate phone etiquette
  • Interpersonal skills for working with all levels of associates and interacts in an effective and positive manner with members and with other associates.
  • Working understanding of IRA, Trust, and Fiduciary accounts administration
  • Ability to work well under pressure, meet assigned deadlines and excellent decision making skills
  • Proficient computer skills with working knowledge of word processing and spreadsheet software
  • Knowledge of basic accounting principles and ability to perform basic mathematical calculations
  • Demonstrates a consistent attention to detail in the review of reports, account activity and documentation
Real Estate Servicing RepresentativeReal Estate Servicing Representative

This position provides loan service support in all areas of Real Estate Servicing and Loan Modifications. You can look forward to assisting members with requests and providing excellent service. This position is responsible for processing payments, mortgage loan payoffs, daily reports to balance and post funds to GL’s. In addition, prepare payoff statements, release document for loan payoffs, and set up new loans according American First and secondary market guidelines.

Our ideal candidate will have the following qualifications:
  • 2+ years experience and/or education in residential mortgage loan servicing
  • Knowledge of real estate loan terminology and documentation
  • Knowledge of state and federal laws, compliance regulations for residential mortgage loans
  • Knowledge of secondary market sales & service guidelines for mortgage loans preferred
  • Excellent presentation, written and verbal communication skills
  • Ability to analyze and resolve problems
  • Working understanding of IRA, Trust, and Fiduciary accounts administration
  • Ability to work well under pressure, meet assigned deadlines and excellent decision making skills
  • Time management and organizational skills
  • Ability to work independently with minimal supervision

Our Core Values: S.P.I.R.I.T.

“Thank you for taking the time to show the associates of AFCU that we matter.”

— Peggy, 2 years with American First

“American First does so much to help our workplace stay warm & welcome. I’m sure I speak for many of us when I say, we sure do feel appreciated!”
— Ruby, 10 years with American First

An Equal Opportunity Employer and At-Will Employer
American First Credit Union is an equal opportunity employer and at-will employer. The Credit Union exercises hiring practices, with a thorough background investigation including criminal, bondability, credit, drug testing and fingerprinting. 

Having Questions About Joining Our Team?

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