Join Our Team


 

 
American First is looking for dynamic individuals who are passionate, motivated, and energetic team players. We want to support your career goals by giving you the opportunity to provide consultative service in a people-focused environment. We aim to show our members a different kind of financial services company. Our values, culture, and people are what determine the success of our associates as well as our Credit Union. We are an equal opportunity employer.

If you are interested in a rewarding career, complete an employment application and email to our Human Resources department at hr@amerfirst.org

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Current Open Positions

All positions report to the La Habra Corporate Headquarters unless otherwise noted.

Administrative/Operations
Business Process Management (BPM) CoordinatorBusiness Process Management (BPM) Coordinator
As a BPM Coordinator, you can look forward to supporting the BPM department and will be responsible for coordinating and communicating updates of the credit union’s internal policies and procedures. In addition, position is responsible for uploading documents to the On the Job (OJT) training portal and for developing materials for regulatory compliance of an ongoing security awareness training program. Main responsibility includes collaborating with Project Manager and/or Business Analyst to execute project tasks including, but not limited to, testing and training delivery.

Our ideal candidate will have the following qualifications:
  • Two years experience working in a financial institution.
  • Excellent written and verbal communication skills.
  • Experience in facilitating training material and writing policy and procedures.
  • Knowledge of financial institution products and services.
  • Analytical skills for anticipating problems and finding solutions.
  • Excellent interpersonal skills for educating, organizing and relating to all levels of staff.
  • Proficient with word processing, spreadsheet, presentation, and other office related computer systems and software applications.
  • Superior organizational and time management skills to recognize and meet deadlines; ability to be flexible in a constantly changing environment, through interruptions, uncontrollable changes in priorities and changing work schedules
Commercial Real Estate Loan Administrator - Part TimeCommercial Real Estate Loan Administrator - Part Time
You can look forward to reviewing loan file upon receipt, preparing needs list, ensuring receipt of all documentation necessary to prepare the loan file for underwriting, preparing the loan file for closing after loan approval and coordinating with all stakeholders to ensure efficient and timely loan closing . Under minimal supervision, this position will handle processing commercial real estate loan files from receipt of Letter of Interest through closing in compliance with the policies and procedures of American First Credit Union and regulatory compliance.

Our ideal candidate will have the following qualifications:
  • High School diploma or GED required or a two year college degree or completion of a specialized course of study.
  • One or more years of real estate loan processing and documentation experience with a Financial Institution or equivalent combination of education and experience.
  • Knowledge of commercial real estate loan terminology, documentation and underwriting guidelines
  • Knowledge of state and federal laws; compliance regulations for commercial real estate loans
  • Excellent written and verbal communication skills
  • Detail orientated with strong analytical skills and decisive decision-making skills
  • Strong time management and organizational skills and the ability to perform highly detailed and accurate work on multiple, concurrent tasks
  • Ability to follow oral and written instructions
  • Proficient on PC and working knowledge of word processing, spreadsheet, Internet and commercial real estate origination software
Database AdministratorDatabase Administrator
As a Database Administrator, you can look forward to being responsible for designing and maintaining enterprise wide databases that will interact with Core Legacy system as well as various 3rd party applications. The Database Administrator will contribute to the overall engineering, design, build, and high level support of all existing and new Microsoft SQL Server systems (ver. 2000-2014). Data integrity, backup, security, and troubleshooting are critical parts of this position.

A few of the key functions are:
  • Design and administer SQL databases and servers, keeping a balance between data usability, and efficiency where appropriate
  • Work with Network Operations to manage database backups, control database growth, data archival, and purging of data from databases as dictated by policy
  • Ensure integrity of Databases and tables via verification and audit assistance
  • Develop processes utilizing SSIS that will extract and transform data from various operational systems and load into a Data Warehouse
  • Develop written documentation of databases and processes as they are developed
  • Assists the Business Intelligence department in locating and efficiently querying data for reporting purposes
  • Work with outside vendors to provide data extracts from, and facilitate data imports to, in-house databases as required
Our ideal candidate will have the following qualifications:
  • Bachelor’s Degree in Computer Science or equivalent from technical school; or minimum two years related experience and/or training. Previous experience in a Credit Union or other financial institution preferred
  • Advanced knowledge of Microsoft SQL Server installation, configuration, maintenance, and administration
  • Ability to maintain the integrity of, and transfer data between, Microsoft SQL Servers, including disaster recovery and database maintenance
  • Knowledge of industry-standard Microsoft SQL database tuning principles and procedures
  • Knowledge of SQL Server Integration Services (SSIS) required
  • Knowledge of programming and system analysis principles and procedures
  • Knowledge of procedures for file exchanges between PCs and host systems
  • Ability to document or flow chart databases, processes, and code for documentation purposes
  • Experience with Sedona CRM/Prism Analytics
  • Ability to work with cross-functional project teams and to manage multiple projects simultaneously
  • Great interpersonal skills which includes the ability to effectively communicate with management and other staff regarding projects and deadlines
  • Microsoft Certified Solutions Associate in SQL a plus
  • Basic knowledge of Windows Server and Active Directory a plus
  • Familiarity with internet FTP/HTTP protocols a plus
  • Knowledge of HP Eloquence and SQL/R and Fiserv Spectrum a plus
Marketing SpecialistMarketing Specialist
As a Marketing Specialist, you can look forward to contributing to a variety of marketing activities in a deadline driven environment. This position plays a key role in assisting in the planning, creating, organizing resources, and timely execution of marketing programs including advertising, direct and electronic mail campaigns, social media, web site content management, and special projects. The Marketing Specialist interacts with other department leaders in order to meet Credit Union objectives and create a phenomenal member experience.

Our ideal candidate will have the following qualifications:
  • Bachelor’s Degree in Marketing, Advertising, Communications or related field
  • 5+ years’ experience in marketing including graphic design experience, writing and campaign management
  • Advanced skills in graphic design using InDesign, Photoshop, Illustrator, or Flash
  • Strong understanding of Microsoft Office programs
  • Advanced writing and editing skills
  • Ability to work well in a fast-paced, collaborative environment
  • Strong organizational and prioritization skills
  • Excellent analytical, communication and presentation skills
Senior Real Estate Loan ServicerSenior Real Estate Loan Servicer
As a Senior Real Estate Loan Servicer, you can look forward to taking a lead role by assisting management with the quality and compliance of real estate loan servicing and the development and maintenance of department policies and procedures. Responsible for handling escalated member phone calls and assisting with the supervision, training and guidance of staff in the area of payment processing, escrow administration, loan modifications, shipping investor loan sales and monthly reporting in compliance with American First and Secondary Market guidelines. In addition this position provides service excellence and loan servicing support.

Our ideal candidate will have the following qualifications:
  • 3+ more years experience and/or education in residential mortgage loan servicing. Knowledge of credit union operations, products and services preferred
  • Knowledge of mortgage loan terminology, and documentation
  • Knowledge of secondary market sales & service guidelines for mortgage loans
  • Knowledge of state and federal laws; compliance regulations for residential mortgage loans
  • Analytical skills to make sound decisions; anticipating problems and finding resolutions
  • Time management and organizational skills to rapidly adapt and respond to a constantly changing environment, through interruptions, uncontrollable changes in priorities and changing work schedules while maintaining the ability to meet deadlines
  • Ability to follow oral and written instructions
  • Excellent presentation, written and verbal communication skills
  • Proficient on PC and working knowledge of word processing, spreadsheets, Internet, and mortgage loan servicing software
  • Ability to work independently with minimal supervision


Member Service
Branch Supervisor and TrainerBranch Supervisor and Trainer
The individual in this position will take a lead role in supporting the Member Service Center (Branch) Managers to ensure operational policies and procedures are properly applied, as well as ensuring member service standards are delivered with every member interaction; Will act as a manager on duty in the absence of the branch manager and under limited supervision, will take a lead role in responding to escalated member questions; Assists management with supervisory responsibilities, training, and guidance of our front line associates’ sales and service program. Individual will have working knowledge of lending, new accounts and teller operations to coach and lead front line staff, and provide various product and service training programs to management, support teams, and front line associates to meet sales goals and objectives and deliver an awesome service experience to our members. This position is hands-on and will frequently assist new and existing members during peak times and as part of training, including making transactions, opening accounts, taking loan requests and making member service calls.

Our ideal candidate will have the following qualifications:
  • Bachelor’s degree or three to five years of experience in a sales and service environment including supervising financial operations.
  • Knowledge of financial products/services including Individual Retirement Account (IRA) and Business Accounts
  • Experience in facilitating training material and writing policy and procedures.
  • Experience in sales techniques, training, motivating, coaching, leading, and planning
  • Ability to organize tasks and develop plans within time and resource constraints
  • Ability to use sound judgment and reasoning to problem solving
  • Ability to communicate effectively across all levels of the Credit Union and Member service advisory skills
  • Notary License (or willingness to obtain) required
  • Proficient computer skills with working knowledge of word processing and spreadsheet software
  • Knowledge of Federal Regulations to include comprehensive understanding of Bank Secrecy Act, CTR, SARs procedures, and forms
  • Current driver’s license, safe driving record, proof of insurance, and is able to provide own transportation and travel locally
Teller 1Teller 1
As a Teller, you will have the opportunity to serve members in a service environment by performing transactions such as receiving and disbursing funds, posting deposits, loan payments and making withdrawals with needs-based sales approach. You can look forward to uncovering financial needs and producing a qualified volume of referrals while providing stellar Member service.

Our ideal candidate will have the following qualifications:
  • Recent credit union, banking and/or teller experience
  • Excellent communication and Member service skills
  • Experience in a sales oriented environment
Supervisor Contact CenterSupervisor Contact Center
As the supervisor of the Contact Center, you can look forward to all operational and sales aspects of the Contact Center with an emphasis on member service. This position takes escalated calls and assists the Contact Center Manager with the supervision, training and guidance of the team handling member requests by phone. The Supervisor will have advanced working knowledge of loans, deposit products, new accounts and general call center operations.

Our ideal candidate will have the following qualifications:
  • Bachelor’s Degree and/or three years’ experience in a Contact Center environment (financial services preferred)
  • Expert knowledge in financial products and services including consumer and Real Estate loans, Individual Retirement Accounts (IRA), Online Banking, and Card Service issues.
  • Three or more years experience in a supervisory or lead position to include training, coaching and motivating staff
  • Proficient P.C. skills including word processing and spreadsheet software
  • Ability to use sound judgment and reasoning to problem solving
  • Ability to interact with all levels of management and staff to obtain results
  • Ability to make safe and sound decisions and handle escalated issues within the department
  • Excellent member service advisory, interpersonal, written and verbal communication skills
Volunteer Opening: Board & Supervisory Committee
As a not-for-profit financial cooperative owned by its members and guided by volunteers, we are always looking for dedicated volunteers from within our membership to serve in a variety of capacities. If you have a desire to share your skills and a willingness to take a leadership role in the development of the credit union, please let us know. You can submit your letter of intent along with your resume stating why you would like to volunteer at American First Credit Union.

Learn More

An Equal Opportunity Employer and At-Will Employer
American First Credit Union is an equal opportunity employer and at-will employer. The Credit Union exercises hiring practices, with a thorough background investigation including criminal, bondability, credit, drug testing and fingerprinting. 

“Thank you for taking the time to show the associates of AFCU that we matter.”

— Peggy, 2 years with American First

“American First does so much to help our workplace stay warm & welcome. I’m sure I speak for many of us when I say, we sure do feel appreciated!”
— Ruby, 10 years with American First

Having Questions About Joining Our Team?

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