Join Our Team


 

 
American First is looking for dynamic individuals who are passionate, motivated, and energetic team players. We want to support your career goals by giving you the opportunity to provide consultative service in a people-focused environment. We aim to show our members a different kind of financial services company. Our values, culture, and people are what determine the success of our associates as well as our Credit Union.

If you are interested in a rewarding career, complete an employment application and email to our Human Resources department at hr@amerfirst.org

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An Equal Opportunity Employer and At-Will Employer
The Credit Union exercises responsible hiring practices, with a thorough background investigation including criminal, bondability, credit, drug testing and fingerprinting.

Current Open Positions

All positions report to the La Habra Corporate Headquarters unless otherwise noted.

Administrative/Operational
Loss Mitigation/Foreclosure AdministratorLoss Mitigation/Foreclosure Administrator
As a Loss Mitigation Administrator, responsibilities include providing administrative support to the Loss Mitigation Department in the areas of general collections, pre-foreclosure, foreclosure, and short-sale processes to minimize losses and ensure that the credit union assets are adequately protected while maintaining favorable member and community relations. Responsibilities include documentation, tracking, monitoring, preparation and maintenance of files, departmental reports, and interaction and communications with third-party service providers, other departments and members.

Our ideal candidate will have the following qualifications:
  • One to three years administrative or customer service experience in a business environment, preferably a financial institution.
  • Proven ability to develop and implement a project plan using standard project methodology practices.
  • Recent foreclosure and/or short sale experience, recent experience in real estate loan servicing or collection, and 2-5 years prior real estate, property maintenance, legal administrative or related experience or an acceptable combination of these.
  • Familiar with private mortgage insurance and related legal regulations and processes; prefer some familiarity with foreclosure & bankruptcy.
  • General knowledge of the Fair Debt Collection Practices Act and Federal and State privacy and security laws in relation to financial businesses.
  • Superior knowledge and experience in aspects of consumer and/or mortgage lending, to include familiarity with loan applications, credit bureau reports, verifications of employment and/or deposits, property valuations, appraisals, land title, and a similar general knowledge of basic collection terms and definitions.
  • Ability to interact effectively with members, associates, vendors/service providers, attorneys/legal representatives, outside business contacts, governmental agency representatives and third-party client representatives in a professional manner consistent with policies, privacy, and compliance requirements.
  • Excellent written and verbal communication skills to interact with tact, poise and diplomacy.
  • Proficient PC skills and working knowledge of word processing, spreadsheet, automated information systems and general office machines.
  • Detail oriented with good time management and organizational skills.
  • Ability to follow oral and written instructions.
  • Ability to perform basic math functions.
Business Process Management (BPM) CoordinatorBusiness Process Management (BPM) Coordinator
As a BPM Coordinator, you can look forward to supporting the BPM department and will be responsible for coordinating and communicating updates of the credit union’s internal policies and procedures. In addition, position is responsible for uploading documents to the On the Job (OJT) training portal and for developing materials for regulatory compliance of an ongoing security awareness training program. Main responsibility includes collaborating with Project Manager and/or Business Analyst to execute project tasks including, but not limited to, testing and training delivery.

Our ideal candidate will have the following qualifications:
  • Two years experience working in a financial institution.
  • Excellent written and verbal communication skills.
  • Experience in facilitating training material and writing policy and procedures.
  • Knowledge of financial institution products and services.
  • Analytical skills for anticipating problems and finding solutions.
  • Excellent interpersonal skills for educating, organizing and relating to all levels of staff.
  • Proficient with word processing, spreadsheet, presentation, and other office related computer systems and software applications.
  • Superior organizational and time management skills to recognize and meet deadlines; ability to be flexible in a constantly changing environment, through interruptions, uncontrollable changes in priorities and changing work schedules

Member Service/Sales
Member Service Consultant 1 Membership (MSC 1) Member Service Consultant 1 Membership (MSC 1)
Current Schedule: Mon-Thursday: 8:45am-5:20pm; Friday: 9:30-6:30 pm
As MSC 1 Membership, you can look forward to providing credit union products and services to new and existing members in a needs-based sales environment. The MSC must deliver high quality service to both internal and external members with the ability to multi-task. A key element in this service delivery is to identify the member’s financial needs and recommend an appropriate credit union product.
 
In addition, the MSC has the initial contact with individuals requesting membership, account openings, account transactions, and general customer service assistance. This position will also be required to produce a qualified volume of referrals while providing stellar member service.
 
Our ideal candidate will have the following qualifications:
  • Two or more year’s experience in sales, cash handling and customer service
  • Experience in a sales oriented environment, preferably financial industry
  • Excellent communication and Member service advisory skills
  • Proficient computer skills with working knowledge of word processing and spreadsheet software
  • Ability to follow written and verbal instruction


Management
Mortgage Servicing Manager Mortgage Servicing Manager
As a Mortgage Servicing Manager, you can look forward to managing all mortgage loan servicing functions. These functions will include overseeing payment processing, maintaining escrow accounts, shipping to investors, and monthly and year-end reporting in compliance with American First and secondary market guidelines. In addition, this position will handle all aspects of American First and Investor Modification Programs (Freddie Mac/Fannie Mae) including loan modifications and workout alternatives to mitigate potential losses. You can look forward to leading a staff of six associates and ensuring they are providing outstanding member service regarding mortgage loan services, loan modifications; resolving member complaints involving quality service, and posting errors on loan and/or escrow accounts; and providing training and leadership to meet department service goals.

Our ideal candidate will have the following qualifications:
  • Five or more years of management experience in loan servicing; default loan, loan modification, and underwriting experience.
  • Strong analytical skills to evaluate applications, hardship, credit, and capacity to determine eligibility for assistance under traditional or investor/GSE modification programs, including interaction with members experiencing financial hardship.
  • Proven leadership abilities including excellent interpersonal, presentation, and communication skills.
  • Knowledge of GSE (Freddie Mac. Fannie Mae, FHA and Federal Home Loan Bank) guidelines surrounding mortgage servicing and modifications.
  • Advanced knowledge of state and federal laws; compliance regulations for mortgage loans.
  • Knowledge of state and federal tax and insurance guidelines surrounding mortgages.
  • Knowledge of secondary market sales and service guidelines for mortgage loans.
  • General knowledge of investor operating systems including, but not limited to the following ALL Regs, Workout Prospector, and HSSN.
  • Time management and organization skills to rapidly adapt and respond to unscheduled events or changes.
  • A driver, but people oriented, with the ability to lead, guide, and mentor others with proven experience in coaching, counseling, directing, and implementing of performance goals.

Supervisory Committee Volunteer
As a not-for-profit financial cooperative owned by its members and guided by volunteers, we are always looking for dedicated volunteers from within our membership to serve in a variety of capacities. If you have a desire to share your skills and a willingness to take a leadership role in the development of the credit union, please let us know. You can submit your letter of intent along with your resume to the address provided in the Position Description stating why you would like to volunteer at American First Credit Union.  

American First Credit Union Benefits
American First Credit Union, an equal opportunity employer, offers a competitive benefit package. 
Learn more about our competitive associate benefits.

“Thank you for taking the time to show the associates of AFCU that we matter.”

— Peggy, 2 years with American First

“American First does so much to help our workplace stay warm & welcome. I’m sure I speak for many of us when I say, we sure do feel appreciated!”
— Ruby, 10 years with American First

Having Questions About Joining Our Team?

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